INSURANCE & RETURN POLICY

US & Canada All packages are insured. We will ship your replacement with minimum delay, depending on shipping method. Before shipping you may be requested to fill out the Lost/Damaged Package Request Form If you have received damaged products, please report it to us within 10 days of receipt. No insurance claims, shortages, or damaged items will be addressed by us past 10 days after you receive the package. Should you not receive the package a claim has to be made within 45 days from the date of ordering for the US and Canada. Please see instructions for international orders below. International Orders (except Canada) If your order was via Postal Service please complete Lost/Damaged Package Request Form no earlier than 30 days and no later than 160 days from shipment date. If your order was via UPS please complete Lost/Damaged Package Request Form within 40 days of receipt of carrier's claim payment. We realize it may be quite some time before your receive your compensation or placement of your product. If you need the products sooner, we can send out an identical shipment to you immediately. We do have to charge you for that shipment, but we guarantee that you will be reimbursed. Your credit card will be credited for the amount of the reimbursement once we have received payment from the insurance company for the lost package. This process should take no more than 50 days for international orders. Please make sure to mail the above listed form within 40 days after shipment date (not over 90 days) for all international orders (Canada excluded). Please fax Damaged/Lost Package Request Form to: "+1 619-409-9500" or mail Damaged/Lost Package Request Form to the following address: Self Health Resource Center ATTN: Customer Service RE: Lost Package 1055 Bay Boulevard, #A Chula Vista, CA 91911 We realize it may be quite some time before your are able to receive your compensation and replacement of your product. If this is the case, we can send out an identical shipment to you immediately. We do have to charge you for that shipment, but we guarantee that you will be reimbursed. Your credit card will be credited for the amount of the reimbursement once we have received payment from the insurance company for the lost package. This process should take no more than 35-working days from shipment date for domestic orders and 50 days for international orders. Please make sure to mail the above listed form no sooner than 30 days after shipment date for US and Canada orders, and 45 days for all other countries. Return Policy We offer a 100% satisfaction guarantee for all items on our website. If you are unhappy with any product you have received from DrClarkStore.com you can return it to us for a full refund within 30 days from the invoice date. Please note that any shipping costs of returned items is not refundable and must be paid for by the customer. All returns should be sent to: Self Health Resource Center ATTN: Return Department 1055 Bay Boulevard, #A Chula Vista, CA 91911 CDs, DVDs, VHS, Audios, and Videos areNon-Returnable. IMPORTANT Your return may be rejected should we not be able to identify you. Please enclose either a copy of your invoice, or an invoice number. Also always enclose your day time telephone number with your name, along with a list of the returned products. Both open and unopened products are accepted for return within 30 days. After 30 days from the day you receive your products, you cannot make a return. No returns will be accepted after 30 days. Please be assured that all packages and their contents are doubled checked by our staff before being sent. All claims for overages and shortages must be made within 10 days of receipt. All damages must be reported within 10 days of receipt. Returns must be sent within 30 days from the date of invoice, to the address above. Enclose invoice or invoice number with returns. After 30 days opened and unopened products will not be accepted for return. Used equipment returns incurs a 15% restocking fee. Should you not receive the package a claim has to be made within 45 days from the date of ordering for US and Canada. Claims for all other countries must be made within 80 days from the date of ordering. We do not address claims for missing packages filed 80 days or more from the date of order.