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IMPORTANT NOTICE REGARDING OUR RETURN POLICY:
As of March 30th, our normal return policy is being suspended and Dr. Clark Store and Bernard Jensen Products will no longer accept returns during the declared emergency. Please be mindful of your purchase. We are taking this step for the safety and protection of our employees and customers. This is only a temporary change to our normal return policy (see below). Thank you for your understanding.
You can return any of the supplements you buy from us within 30 days – unopened – for any reason. Simply send your supplements back with your invoice.
Returning partly consumed products: Should you find a supplement doesn’t agree with you, you can return it within 30 days. We strive to make the most potent and pure supplements possible without the use of manufacturing processing agents. However please note that we are unable to guarantee specific results from our supplements and for this reason we can only accept one open item per order. Should you return an open bottle, over 50% of the contents still have to be in the bottle in order to qualify for a refund.
When we receive your package we will credit the card you paid us with for the full purchase price of your product (excludes shipping).
Damaged & Incorrect Items: All claims for overages, shortages, and damages must be made within 10 days of receipt.
Equipment: Unused equipment/electronics and water filters can be returned for full refund (excludes shipping) within 30 days of the invoice date. Used equipment/electronics and water filters incur a 15% restocking fee.
Due to sanitation purposes we do not accept returns on used conductive bands/wristbands and used water filter cartridges.
No Returns on the following: CDs, DVDs, VHS, Books and Personal Care Products (due to sanitation purposes).
No returns on shipping (domestic/international). For international orders, if customs returns your shipment to us you are responsible for the shipping back to U.S. (or you can choose to have customs destroy the goods). We will be happy to credit you for the price of your products, but we will not pay for any shipping charges, either outbound or inbound.
Your return may be rejected should we not be able to identify you. Please enclose either a copy of your invoice, or an invoice number.
All returns should be sent to:
Dr. Clark Store
Attn: Returns Department
1055 Bay Blvd. Ste A
Chula Vista, CA 91911
Questions or Concerns? Contact us!
Phone: (866) DR-CLARK (372-5275)
Fax: (619) 409-9501