100% GUARANTEE

We Guarantee Your Total Satisfaction Five-Star 100% Satisfaction Guarantee Our Exclusive 5-Star 100% Satisfaction Guarantee makes it easy, convenient, and safe for you to shop at Dr. Clark Store 24 hours a day, seven days a week. We guarantee the purity and potency of our supplements to be the best available anywhere. We guarantee the finest quality, selection, service, and security available online today. Your complete satisfaction is our goal. Please checkout our Yahoo Ratings and Reviews. 1. Price Guarantee 2. Quality 3. Selection 4. Security and Privacy 5. Guarantee and Service 1. Price Guarantee We offer superior vitamin supplements on every day low prices. We match any price for the same brand product! 2. Quality Dr. Clark Store is extremely proud to sell only the highest quality, most potent supplements and other natural health products. If any products we manufacture do not meet your personal standards or needs, return it for a full refund—no questions asked! Please see Return Policy below for specific details. 3. Selection The range of products we carry enables anyone to live an extra pure lifestyle and cleanse with confidence. If you find that you would like a supplement manufactured in accordance with our purity protocols, the please let us know by emailing Service@DrClarkStore.com 4. Security and Privacy Dr. Clark Store guarantees you a safe, secure online shopping experience. At DrClarkStore.com you will never have to worry about safety. Your privacy and protection are our top priorities. We utilize state-of-the-art Secure Socket Layer (SSL) 128-bit encryption with Yahoo Secure Shopping and VeriSign Trusted Services on our website. 5. Guarantee and Service All of your purchases at Dr. Clark Store are covered by our 30-day money back guarantee. We also pledge a 24-hour response time (Monday through Friday) on your e-mail requests. Our specially-trained staff of customer service representatives are available via our toll-free number 1-866-DR-CLARK or 1-866-(372-5275). Local and international, dial: 619-409-9500. Fax 619-409-9501. Returns: If for any reason you are unhappy with any product you have purchased from us, you may return it for a full refund (less shipping and handling). Open bottles of products manufactured by Dr. Clark Store and Dr. Clark Purity brands are available for return with the following restrictions: Only one opened unit of each type of product is eligible for return, all others of the same product must be in a factory sealed container for refund. A maximum of three bottles of opened products (we manufacture) are accepted per order. Only unopened products in good condition from third party manufacturers (non Dr. Clark brands purchased from our company), are available for return. Electronic equipment and water filters incur 15% restocking fee and must be in new unused condition, please see warranty on whole house water on DrClarkStore.com/drclwhhofiki.html - Special provisions apply for Air Filters, as stated below. Books, CDs, DVDs, and Videos are Non-Refundable. We welcome your questions, comments or concerns. You are covered by this 100% money back guarantee for a full 30 days from your date of purchase. Please e-mail or call our Customer Service Department at 1-866-DR-CLARK or Service@DrClarkStore.com within 30 days of the shipment date to receive authorization and return instructions. All claims for overage, shortages and damages must be made within ten (10) days of receipt. Air Filter Guarantee All of our residential air purifiers in the 4000, 5000, 6000 and AirMedic series are covered by a ten year manufacturer warranty on motor; units with UV lights have a 5-year manufacturer warranty; 5 years on parts (cord, switch, wheels) and labor. AirTubes are covered for one year, parts and labor. This warranty does not include filters. The warranty is considered active from the date of the original purchase by the end-user if made through an authorized dealer or agent between the manufacturer and the consumer. The warranty is limited to the original purchaser and is non-transferable. Dr Clark Store does not assume any liability for defects in any 3rd party equipment. Any warranty claims are to be taken up directly with the manufacturer.

Ordering & Shipping

Ordering By Phone If you would like to place your order over the phone please call toll free (866) DR-CLARK (372-5275). We also accept order through e-mail and via fax. If you are in or near the San Diego Area, please feel free to come by and pick-up your online order at our store. You can do this and still receive your online discount! DISCOUNTS: ***Only ONE coupon code (discount) per order. That means you cannot combine discounts, including affiliate/rewards program discounts. If you choose to use a different coupon code(discount) that is not your affiliate link your order will not accumulate credit. You must use your affiliate link to accumulate credit, this cannot be combined with other discounts. DISCOUNTS & SHIPPING: Spend $150 and get free shipping after discounts. (Subtotal must be $150 after discounts to receive Free Shipping.) CONTACT US Self Health Resource Center 1055 Bay Blvd., #A Chula Vista, CA 91911 E-mail: service@drclarkstore.com Phone: (866) DR-CLARK (372-5275) Fax: (619) 409-9501 Hours of Operation Monday-Friday | 8:00 AM - 4:00 PM (Pacific Standard Time - PST) Shipping & Payment Information Same Day Shipping Orders placed before 12:00 PM (PST) are shipped out the same day. Time of delivery depends on what shipping method you select. Please see our list of shipping methods below. If your package does not arrive within the expected time, please fill out a Lost/Damaged Package Request Form, and mail it to the address listed above. This form will be used to file a claim with our insurance company. All packages are insured by a private insurance company. If you have any technical problems with checking out of our store, please call us at the number listed above. SHIPPING METHODS AVAILABLE ONLINE Standard Shipping - 48 States USA (no PO Boxes) Priority Mail - 52 States -USA including AK, HI, PR, VI FedEx Standard Overnight FedEx Express Saver FedEx 2-Day USPS Priority International (less tax) FedEx International Priority FedEx International Economy NOTE: We are no longer using UPS for ground shipments. Standard Shipping - 48 States USA (no PO Boxes) This method is for within the 48 States of USA. When you choose this method we will send your package with USPS 1st Class Mail if it is lighter than 13 ounces. If heavyer then with FedEx Ground. Priority Mail - 52 States USA This method is for within the 52 States of USA. When you choose this method we will send your package with USPS 1st Class Mail if it is lighter than 13 ounces. If heavyer then with USPS Priority Mail. International Shipping Costs Orders going to EU member countries please order on www.DrClarkStore.EU, except for orders to UK and Netherlands who should order on this (USA) website for faster service. Please see that website for shipping costs. If you are placing your 1st international order to Africa, Asia, Australia & South America please click here to register yourself as a client and for shipping cost examples. USPS Priority International (less tax) Choose this method if you want to minimize possibility of being charged taxes and import duties. All packages are insured with a private insurance company. FedEx International Priority and FedEx International Economy Choose this method if you want your package ASAP and don't mind to pay import duties. All packages are insured with a private insurance company. Note on Taxes and Fees: When we ship from USA all freight, VAT, Sales Tax, Import Duties, and taxes are payable by the receiver. When you shop on www.DrClarkStore.EU duty and VAT is included. Insurance We offer insurance by a private insurance company. Order Tracking You will receive a tracking number from FedEx and USPS Priority Mail. The tracking numbers are sent to you directly from the carriers. You may also call FedEx at 1-800-GO-FedEx. Please have the tracking number available when calling about your package. Although packages shipped through International Air Mail USPS are insured and tracked, you will not receive a tracking number. Sales Tax Sales tax for California residence is 7.75%, no tax is collected for any other US States - By ordering from this website you acknowledge that it is your responsibility to declare sales tax to your local government. Refused Delivery Packages that are refused will be charged a return-shipping fee, except if the package was sent to customer because of company error. Should the customer provide incorrect address when filling out the internet order, the customer will be charged any fees for correction of address.

Insurance & Return Policy

Lost/Damaged Products Lost Products: US & Canada All packages are insured. We will ship your replacement with minimum delay, depending on shipping method. Should you not receive your package, a claim has to be made within 45 days from date of ordering. Please send an email to service@DrClarkStore.com or fax/mail a letter stating that you have not received your package and make sure to include the following information in your correspondence: Order Date: Order Number: Your Name and Your Contact Information: Damaged Products: US & Canada Please report it to us within 10 days of receipt. No insurance claims for damaged items will be addressed by us past 10 days after you receive the package. Please hold damaged items in the event they are requested during the claim process. Please send an email to service@DrClarkStore.com or fax/mail a letter stating that you have not received your package and make sure to include the following information in your correspondence: Order Date: Order Number: Your Name and Your Contact Information: List Products That Got Damaged: Lost/Damaged Products: International Orders Sent via US Postal Service: Please email us no earlier than 30 days and no later than 120 days from shipment date. Sent via FedEx: Please email us no earlier than 20 days and no later than 90 days from shipment date. Please send an email to service@DrClarkStore.com or fax/mail a letter stating that you have not received your package and make sure to include the following information in your correspondence: Order Date: Order Number: Your Name and Your Contact Information: List Products That Got Damaged: We realize there may be a significant delay before your receive your compensation or replacement of your product. If you need the products sooner, we can send out an identical shipment to you immediately. We do have to charge you for that shipment, but we guarantee that you will be reimbursed. Your credit card will be credited for the amount of the reimbursement once we have received payment from the insurance company for the lost package. This process should take no more than 50 days for international orders. Dr. Clark Store, Inc. ATTN: Customer Service RE: Lost/Damaged Package 1055 Bay Boulevard, #A Chula Vista, CA 91911 Fax. (619) 409-950 Return Policy We offer a 100% satisfaction guarantee for all items on our website. If you are unhappy with any product you have received from DrClarkStore.com you can return it to us for a full refund within 30 days from the invoice date. Please note that any shipping costs of returned items is not refundable and must be paid for by the customer. All returns should be sent to: Self Health Resource Center ATTN: Return Department 1055 Bay Boulevard, #A Chula Vista, CA 91911 CDs, DVDs, VHS, Audios, and Videos areNon-Returnable. IMPORTANT Your return may be rejected should we not be able to identify you. Please enclose either a copy of your invoice, or an invoice number. Also always enclose your day time telephone number with your name, along with a list of the returned products. Unopened products are accepted for return within 30 days. After 30 days from the day you receive your products, you cannot make a return. No returns will be accepted after 30 days. Please be assured that all packages and their contents are doubled checked by our staff before being sent. All claims for overages and shortages must be made within 10 days of receipt. All damages must be reported within 10 days of receipt. Returns must be sent within 30 days from the date of invoice, to the address above. Enclose invoice or invoice number with returns. After 30 days products will not be accepted for return. Used equipment returns incurs a 15% restocking fee. Should you not receive the package a claim has to be made within 45 days from the date of ordering for US and Canada. Claims for all other countries must be made within 80 days from the date of ordering. We do not address claims for missing packages filed 80 days or more from the date of order.