By placing an order on this website, you accept the following terms of our shipping policy.
When Does Your Order Get Shipped?
All orders are shipped directly from our factory warehouse in Chula Vista, California. Orders received before 12PM Pacific Time ship the same day (excluding weekends and holidays). Orders received after 12PM Monday-Friday will ship the following business day. Your tracking number will be emailed from Shipping@DrClarkStore.com as soon as your order is shipped.
We are experiencing a dramatic increase of sales due to COVID-19. Please be advised that we will work as hard as possible to ship out all orders in a timely manner. However, due to the higher volume of orders and reduced staff, non-expedited orders may experience a shipping delay of one to two business days. Please be advised that parcel carriers may be experiencing their own delays as well. We thank you for your patience during this time of uncertainty.
Order Changes & Cancellations
If you would like change or cancel your order, please email us at email@example.com as soon as possible. We will do everything we can to accommodate your request. However, we are unable to combines orders. If you would like to add items to an order you will need to cancel the original order and place a new revised order. Please keep in mind that our order fulfillment and shipping systems are designed to get orders out quickly and efficiently. Therefore, we cannot change or cancel an order once it has entered the shipping process. Please refer to our return policy for information on returning items you have ordered.
We cannot apply discount codes AFTER an order has been submitted. If you forgot to apply a discount code before you submitted your order, please contact us with your order number. We will cancel the original order so you can place the order again and apply the discount code.
Shipping Options Within the USA
**Please note that orders over $250, regardless of carrier, will automatically be SIGNATURE REQUIRED. This is done to prevent package theft.**
FREE Standard Shipping – Spend $99 and get free shipping (subtotal must be $99 after discounts are applied to qualify for free shipping). Excludes shipping to PO boxes, Hawaii, Alaska, Puerto Rico, US Virgin Islands, and international orders. Orders with free shipping are delivered through United States Postal Service (USPS) or UPS Ground. Expedited delivery is not available for free shipping.
USPS (First-Class Mail) – Reserved for packages under 13 ounces shipping within the 48 contiguous United States. Actual delivery date is not guaranteed.
USPS (Priority Mail) – For packages over 13 ounces shipping anywhere within all 50 states. Or choose this option for faster delivery anywhere within the US over First-Class Mail. Actual delivery date is not guaranteed.
UPS Ground – Actual delivery date is not guaranteed. Excludes delivery on weekends and holidays.
UPS 3-Day Select – Reserved for packages shipping within the 48 contiguous United States. Guaranteed delivery within 3 business days. Delivery by end of day. Excludes delivery on weekends and holidays.
UPS 2-Day Air – Reserved for packages shipping within the continental United States. Guaranteed delivery in 2 business days. Delivery typically by end of day. Excludes delivery on weekends and holidays.
UPS Next Day Air – Guaranteed delivery the next business day. Delivery typically by 10:30 AM. Excludes delivery on weekends and holidays.
FREE In Store Pick-Up – Save the cost of shipping by picking up your order in-person at our store in Chula Vista, California. Please call in or email your order ahead of time, or just stop by Monday-Friday 8AM-3PM Pacific Time.
Effective June 2021 - In order to limit the number of people coming into our office, we ask that you call in orders that you wish to pick up in person at our office. Pick-up orders must be paid for over the phone with a credit/debit card. No cash payments will be accepted. Your products will be delivered to you while you wait in the parking lot (please do not enter the building). Your customer service representative will provide you with details. Please help us keep our employees safe. When a masked employee delivers your products, we ask that you also wear a face covering over your nose and mouth.
Pick -Up Hours
Monday - Friday, 8AM-3PM
1065 Bay Blvd. Ste. A
Chula Vista, CA 91911
Note: You will only be shown the shipping options applicable to your order.
Countries We Ship To - We currently ship to all US states and US territories. We also ship to the following countries: Australia, Austria, Belarus, Brunei, Bulgaria, Canada, Caribbean Netherlands, Cyprus, Czechia, Denmark, Dominican Republic, Estonia, Finland, Germany, Hungary, Ireland, Israel, Japan, Latvia, Lithuania, Luxembourg, Malaysia, Malta, Monaco, Montenegro, Netherlands, New Zealand, North Macedonia, Norway, Oman, Poland, Qatar, Romania, Russia, Serbia, Singapore, Slovakia, Slovenia, South Africa, South Korea, Sweden, Switzerland, Taiwan, Thailand, Ukraine, United Arab Emirates, United Kingdom.
For all other countries not listed, we are not able to ship to due to restrictions on what customs allows to pass through its borders. Some counties may even require permits to allow the passage of certain items or ingredients through its borders. Please check with your county’s Customs and Border Protections department to learn what is or what is not allowed through customs check points.
Placing International Orders - Please keep the following in mind when ordering internationally:
1) All international orders must be placed by the customer through our website. Our customer service team cannot enter the order for you over the phone.
2) Please enter the correct billing address for the credit card you are using during checkout. Failure to do so will decline the credit card payment.
3) The IP address you are using when placing your order must match the billing information entered at checkout. Mismatched IP addresses will trigger our fraud detection and your order will be canceled.
Carriers - Orders shipping outside the Unites States are shipped through USPS, FedEx, or UPS (your choice). Please note that if you choose USPS, packages may not include reliable tracking due to changing postal services in each country and your package is not insured. Shipments with UPS and FedEx are insured. Tracking numbers, when applicable, will be emailed from Shipping@DrClarkStore.com as soon as your order is shipped.
Duties & Taxes - For international shipments, duties and taxes may be applicable. By ordering from this website you acknowledge that it is your responsibility to pay any duties and taxes. If your package is returned to us by customs due to unpaid duties and taxes you will not be issued a refund.
Customs Clearance - Prohibited and restricted products differ from country to country. Some products may require a permit or written permission to clear customs. Please research what is required to ship products to your country or your package may be detained at customs.
Shipping to Canada - We have been notified that UPS is charging an additional import fee during the COVID-19 pandemic. Please be aware of this additional fee when shipping orders to Canada.
Sales tax for orders shipping within the state of California is 8.75%. This includes any orders picked-up in person at our store in Chula Vista, California. No sales tax is collected for any orders shipping outside the state of California. By ordering from this website you acknowledge that it is your responsibility to pay applicable taxes and declare sales tax to your local government.
Refused & Undeliverable Packages
Packages that are refused will be charged a return-shipping fee, except if the package was sent to the customer by company error. Packages returned to us as “undeliverable” due to an incorrect address provided by the customer are subject to additional charges to reship to a correct address. Packages intercepted before scheduled delivery are subject to fees charged by the carrier to change the shipping address.
Please contact us if you have any questions or concerns about our shipping policies.
Phone: (866) DR-CLARK (372-5275)
Fax: (619) 409-9501