Return Policy

IMPORTANT NOTICE REGARDING OUR RETURN POLICY:
In an effort to keep our employees safe, we have suspended our regular return policy. For the time being we have adopted an ALL SALES ARE FINAL policy. Please be mindful of your purchases. We will revert back to our regular return policy when we have deemed it safe to do so. Please feel free to contact our customer service department if you any questions or concerns about product returns. Thank you for your understanding. 

You can return any of the supplements you buy from us within 30 days – unopened – for any reason.  Simply send your supplements back with your invoice.

Returning partly consumed products: Should you find a supplement doesn’t agree with you, you can return it within 30 days. We strive to make the most potent and pure supplements possible without the use of manufacturing processing agents. However please note that we are unable to guarantee specific results from our supplements and for this reason we can only accept one open item per order. Should you return an open bottle, over 50% of the contents still have to be in the bottle in order to qualify for a refund.

When we receive your package we will credit the card you paid us with for the full purchase price of your product (excludes shipping).

Damaged & Incorrect Items: All claims for overages, shortages, and damages must be made within 10 days of receipt.

Equipment: Unused equipment/electronics and water filters can be returned for full refund (excludes shipping) within 30 days of the invoice date. Used equipment/electronics and water filters incur a 15% restocking fee.

Due to sanitation purposes we do not accept returns on used conductive bands/wristbands and used water filter cartridges.

No Returns on the following: CDs, DVDs, VHS, Books and Personal Care Products (due to sanitation purposes).

No returns on shipping (domestic/international). For international orders, if customs returns your shipment to us you are responsible for the shipping back to U.S. (or you can choose to have customs destroy the goods). We will be happy to credit you for the price of your products, but we will not pay for any shipping charges, either outbound or inbound. 

Your return may be rejected should we not be able to identify you. Please enclose either a copy of your invoice, or an invoice number. 

All returns should be sent to: 
Dr. Clark Store
Attn: Returns Department
1065 Bay Blvd. Ste A
Chula Vista, CA 91911  

Questions or Concerns? Contact us!
Email:  service@drclarkstore.com
Phone: (866) DR-CLARK (372-5275)
Fax:     (619) 409-9501

    Insurance Policy:

Lost/Damaged Products

Lost Products: US & Canada
All packages are insured. We will ship your replacement with minimum delay, depending on shipping method. Should you not receive your package, a claim has to be made within 45 days from date of ordering.

Please send an email to service@DrClarkStore.com or fax/mail a letter stating that you have not received your package and make sure to include the following information in your correspondence:

  1. Order date
  2. Order number
  3. Your name and contact information


Damaged Products: US & Canada
Please report it to us within 10 days of receipt. No insurance claims for damaged items will be addressed by us past 10 days after you receive the package. Please hold damaged items in the event they are requested during the claim process.

Please send an email to service@DrClarkStore.com or fax/mail a letter stating that you have not received your package and make sure to include the following information in your correspondence:

  1. Order date
  2. Order number
  3. Your name and contact information
  4. List of items damaged

 

Lost/Damaged Products: International Orders

Sent via US Postal Service: Please email us no earlier than 30 days and no later than 120 days from shipment date. Sent via FedEx: Please email us no earlier than 20 days and no later than 90 days from shipment date.

Please send an email to service@DrClarkStore.com or fax/mail a letter stating that you have not received your package and make sure to include the following information in your correspondence:

  1. Order date
  2. Order number
  3. Your name and contact information
  4. List of items damaged

 

We realize there may be a significant delay before your receive your compensation or replacement of your product. If you need the products sooner, we can send out an identical shipment to you immediately. We do have to charge you for that shipment, but we guarantee that you will be reimbursed. Your credit card will be credited for the amount of the reimbursement once we have received payment from the insurance company for the lost package. This process should take no more than 50 days for international orders.


Dr. Clark Store
RE: Lost/Damaged Package 
1065 Bay Blvd., Ste A 
Chula Vista, CA 91911

Email: service@DrClarkStore.com
Phone: (866) DR-CLARK (372-5275)
Fax: (619) 409-9501