Exploring the Benefits of Alpha Lipoic Acid

• Nothing but active ingredients
• A potent antioxidant*
• Aids in energy production*
• Supports liver function*

Thioctic Acid, also referred to as alpha lipoic acid, is an antioxidant that is made by the body and is present in every one of your body cells, where it plays a pivotal role in making energy.*

A healthy body is pretty efficient at making enough thioctic acid to meet the body’s needs. While some antioxidants will only work in water (like vitamin C) or in fat (like vitamin E) due to solubility conditions, thioctic acid is both water and fat soluble, giving it the advantage of protecting all body regions and tissue types from the oxidative damage caused by free radicals. It also recharges other antioxidants to prolong their activity.*

In terms of energy production, thioctic acid is thought to reduce mitochondrial decay and boost energy output. It also functions as a co-factor in enzymes responsible for converting food into usable energy.*

In addition, thioctic acid promotes growth of liver cells, safeguards the kidneys and liver from damage caused by some chemicals found in medications, and helps to expel heavy metals from the body.*

Ingredients
Thioctic acid (R-alpha lipoic acid), gelatin (bovine) capsule

Suggested Use
Adults and children 12 more years of age, take 3 capsules daily or as directed by a healthcare professional. Take with or before a meal to prevent discomfort.

Store at room temperature. Keep out of reach of children.

Frequently Asked Questions
Q: What is the capsule size?
A: Capsule size 1.

Q; What type of capsule does this product come in?
A; This comes in a gelatin capsule. The gelatin is derived from bovine hide (beef skin).

Why Choose Us? With over three decades of unparalleled experience in the health and wellness industry, Dr. Clark Store stands out as a beacon of trust and quality. Unlike others, we are the actual manufacturers who take pride in our craft, overseeing the entire production process to ensure that each bottle meets our high standards. With more than 31 years of expertise and over 10 million bottles produced, you can rest assured that you're choosing a partner dedicated to authentic wellness. We don’t outsource to the lowest bidder.

Guaranteed Authenticity: Every batch of Thioctic Acid is carefully sourced and undergoes rigorous testing for ID, purity, potency, and microbiology before, during, and after manufacturing.

Just Pure Ingredients: At Dr. Clark Store, we stand against adulteration. Our rigorous testing reveals that an estimated 30% of bulk supplement powders in the U.S. market contain added fillers and/or come from incorrect species or plant parts. Unlike importers who operate according to FDA 21 CFR 117 and often rely on analyses done by the manufacturer abroad, we conduct thorough tests on all incoming materials in our full-size laboratory, guaranteeing the integrity of our products.

Carrageenan and Surfactant-Free Capsules: FDA regulation 21 CFR 101.100(a)(3)(ii) allows manufacturers to avoid disclosing ingredients in food if present at “insignificant” levels. This is why "Veggie Capsules" may contain carrageenan. Dr. Clark Store ensures the use of only the finest BSE-free gelatin capsules, free from carrageenan, surfactants, and prion risks. Our dedication to purity dates back over 30 years, ensuring safety and quality in line with Dr. Hulda Clark's original vision.

No Magnesium Stearate and No Hidden Processing Aids: True to Dr. Clark's vision, we never use magnesium stearate or any toxic processing aids in our products. Our commitment to transparency means all ingredients are clearly declared on the label, offering you peace of mind and a product you can trust. Again because of FDA’s lacking regulation 21 CFR 101, many brands contain magnesium stearate without it being declared on the label.

Verifiable GMP Certification: Trust is earned, not given. That's why we back up our GMP certification claims with verifiable evidence. Partnering with VeriGMP®, a UL-certified company, we adhere to strict GMP quality systems, ensuring that each product meets the highest standards of manufacturing and quality assurance.

Choose Dr. Clark Store for your supplement needs and experience the purity and authenticity that only comes from a legacy of passion and excellence in natural wellness.

*Disclaimer: These statements have not been evaluated by the Food and Drug Administration. This product is not intended to diagnose, treat, cure, or prevent any diseases. As with any dietary supplement, you should consult with a qualified healthcare professional if you are pregnant or nursing, if you have any medical condition, or if you are taking any medication before using this product. Always consult with a healthcare professional before giving supplements to children. Please read full disclaimer here.

Coupon (discount) codes are not applicable on product subscriptions. The subscription price is already discounted from the one time purchase price.

FAQs 

What is Alpha Lipoic Acid?

Alpha Lipoic Acid (ALA) is a naturally occurring antioxidant that plays a crucial role in energy metabolism. It's distinct because it is both water- and fat-soluble, allowing it to work in various parts of the body. Because of its antioxidant properties, ALA helps combat oxidative stress, which can lead to numerous health issues, making it a vital addition to any dietary supplement regimen.

Health Benefits of Alpha Lipoic Acid

One of the significant advantages of taking Alpha Lipoic Acid is its ability to support metabolic functions. It helps in converting glucose into energy, which is essential for maintaining healthy blood sugar levels. This capacity is particularly beneficial for individuals with insulin sensitivity or those seeking to manage their weight more effectively. Therefore, incorporating ALA into your daily routine can potentially enhance overall well-being.

Usage and Dosage Recommendations

When considering Alpha Lipoic Acid supplementation, it's essential to adhere to the recommended dosage, usually around 360 mg per day. However, as with any supplement, it's wise to consult with a healthcare professional before starting. This ensures you tailor the intake to your health needs and conditions. Because ALA is safe for most users, it can be smoothly integrated into your existing vitamins and supplements routine.

___________________________________________________________________________________________

FAQs for ALA

What is Alpha-Lipoic Acid and what are its primary functions?

What is Alpha-Lipoic Acid and what are its primary functions?

Alpha-Lipoic Acid (ALA), also known as thioctic acid, is a naturally occurring compound that serves as a powerful antioxidant in the body. ALA plays a crucial role in mitochondrial energy production by aiding in the conversion of glucose and fatty acids into ATP, the energy currency of cells. It is unique because, unlike many antioxidants, ALA is both water-soluble and fat-soluble, allowing it to work throughout various parts of the body, including the cell membranes and the cytoplasm. This dual solubility enhances its antioxidant activity and supports various physiological functions. ALA is also involved in the regeneration of other important antioxidants such as vitamins C and E, glutathione, and coenzyme Q10, thus contributing to the overall antioxidant defense system. ALA has been shown to support healthy nerve function and improve insulin sensitivity. It is believed to have neuroprotective effects, particularly in conditions like diabetic neuropathy, and may also support brain health by reducing oxidative stress and inflammation (Shay et al., 2009).

What are the potential health benefits of taking Alpha-Lipoic Acid supplements?

Alpha-Lipoic Acid (ALA) supplements have been widely studied for their potential health benefits, particularly in conditions related to oxidative stress and metabolic dysfunction. Some of the most notable benefits include:

• Nerve Health and Diabetic Neuropathy: ALA has shown promise in supporting nerve health, especially in individuals with diabetic neuropathy. Clinical studies have demonstrated that ALA can reduce symptoms like pain, numbness, and tingling in those with nerve damage due to diabetes (Ziegler et al., 1999). It is believed to work by improving blood flow to nerves, neutralizing free radicals, and enhancing nerve regeneration.

• Improved Insulin Sensitivity: ALA may help improve insulin sensitivity, which is essential for managing type 2 diabetes. Research has found that ALA can help reduce insulin resistance, thereby improving glucose metabolism and blood sugar control (Jacob et al., 1999). This effect is particularly beneficial for people with metabolic disorders like obesity and diabetes.

• Oxidative Stress Reduction: ALA’s potent antioxidant properties allow it to combat oxidative stress, which is a contributing factor to many chronic conditions, including cardiovascular disease, neurodegenerative disorders, and aging. By neutralizing free radicals, ALA helps protect cells and tissues from damage, promoting better long-term health (Biewenga, Haenen & Bast, 1997).

• Anti-Aging Effects: Some studies suggest that ALA can help slow down the aging process by improving mitochondrial function and reducing the accumulation of cellular damage caused by free radicals. This could have implications for conditions like Alzheimer’s disease and other age-related cognitive declines (Shay et al., 2009).

• Alpha-Lipoic Acid (ALA) is a potent antioxidant that helps detoxify heavy metals from the body by binding to toxins and facilitating their removal through the body's natural elimination processes.ALA enhances liver function, neutralizes free radicals, and promotes the elimination of heavy metals such as mercury, lead, and arsenic, thereby supporting comprehensive detoxification.

These findings highlight ALA as a versatile supplement with broad therapeutic potential in managing oxidative stress-related conditions, metabolic diseases, and nerve disorders.

Are there any known side effects or risks associated with Alpha-Lipoic Acid supplementation?

While Alpha-Lipoic Acid (ALA) is generally considered safe when used appropriately, there are some potential side effects and risks associated with high doses or prolonged use. Common, mild side effects include:

• Gastrointestinal Issues: Some individuals may experience nausea, stomach upset, or mild diarrhea when taking ALA, especially at higher doses.

• Skin Reactions: Skin rashes and allergic reactions, though rare, have been reported in some cases.

• Hypoglycemia (Low Blood Sugar): Since ALA can improve insulin sensitivity, there is a risk of low blood sugar in individuals who are already taking medications for diabetes, especially insulin or sulfonylureas. Monitoring blood sugar levels is recommended when taking ALA supplements in combination with diabetes medications (Jacob et al., 1999).

As with any supplement, it is essential to consult a healthcare provider before starting ALA supplementation, particularly for individuals with underlying health conditions, pregnant or breastfeeding women, and those who are on medications.

In what forms is Alpha-Lipoic Acid available for consumption?

Alpha-Lipoic Acid is available in several forms for supplementation, making it versatile and accessible for different individuals:

• Capsules and Tablets: These are the most common forms of ALA, with standardized doses ranging from 100 mg to 600 mg per capsule. Oral forms are convenient for daily supplementation and are widely available in health food stores and pharmacies.

• Powders: ALA can also be found in powder form, which allows for flexible dosing and is often used in combination with other supplements or for those who have difficulty swallowing pills.

• Intravenous (IV) Formulations: In certain medical settings, ALA may be administered intravenously, especially in hospital settings for severe conditions like diabetic neuropathy or acute toxicity. IV administration ensures rapid absorption and higher bioavailability compared to oral forms.

• Topical Applications: Some skincare products contain ALA as an ingredient due to its antioxidant properties, aimed at reducing skin aging and promoting skin health.

For general supplementation, oral capsules or tablets are the most commonly used and recommended form.

What is the recommended dosage of Alpha-Lipoic Acid?

The recommended dosage of Alpha-Lipoic Acid (ALA) can vary depending on individual health needs and the specific condition being treated. Generally, doses of 300 to 600 mg per day are considered effective for improving antioxidant defense, supporting nerve health, and enhancing metabolic function. However, it is important to note that some clinical studies have used higher doses (up to 1,800 mg per day) for specific conditions such as diabetic neuropathy (Ziegler et al., 1999).

For general antioxidant support or to improve insulin sensitivity, a typical dosage range is 300–600 mg per day. Individuals with conditions like diabetic neuropathy may be prescribed higher doses, but these should be taken under medical supervision to avoid potential side effects.

It is crucial to follow the recommendations of a healthcare provider for personalized dosage, as individual requirements can vary based on factors like age, underlying health conditions, and concurrent medications.

Can Alpha-Lipoic Acid interact with other medications or supplements?

Answer:

Yes, Alpha-Lipoic Acid (ALA) has the potential to interact with certain medications and supplements, which can alter its effectiveness or cause unwanted side effects. Some known interactions include:

• Diabetes Medications: Since ALA improves insulin sensitivity, it may lower blood sugar levels when taken with medications such as insulin or sulfonylureas. This could lead to hypoglycemia (low blood sugar), so monitoring blood glucose levels is important (Jacob et al., 1999).

• Chemotherapy Drugs: Some studies suggest that ALA may interfere with the effectiveness of certain chemotherapy drugs by reducing oxidative stress, which is part of how chemotherapy works. For this reason, individuals undergoing chemotherapy should consult with their oncologist before using ALA (Shay et al., 2009).

• Thyroid Medications: ALA may affect thyroid hormone levels, especially in individuals with thyroid disorders. It is advisable to consult a healthcare provider before using ALA if you are taking thyroid medications.

As always, individuals should discuss any new supplements with their healthcare provider, especially if they are on prescription medications.

Is Alpha-Lipoic Acid suitable for vegetarians or vegans?

Answer::

Many Alpha-Lipoic Acid supplements are suitable for vegetarians and vegans, as ALA is not derived from animal sources. However, it is important to check product labels for specific details, as some ALA supplements may be encapsulated in gelatin-based capsules, which are not vegan-friendly. Plant-based capsules or tablets made from cellulose are widely available, and these are suitable for those following a vegetarian or vegan diet.

Additionally, certain ALA supplements may be formulated with other ingredients, such as stearates or fillers, so it is essential to verify that these are also plant-derived if avoiding animal products is a priority.

How does Alpha-Lipoic Acid support antioxidant activity compared to other antioxidants?

Answer:

Alpha-Lipoic Acid stands out among antioxidants due to its unique chemical properties. Unlike most antioxidants, which are either water-soluble or fat-soluble, ALA is both water-soluble and fat-soluble. This allows ALA to exert its antioxidant effects throughout the entire body, including within cell membranes, cytoplasm, and mitochondria.

Furthermore, ALA has the ability to regenerate other antioxidants, such as vitamins C and E, which are crucial in neutralizing free radicals. ALA also restores glutathione, one of the body’s most potent endogenous antioxidants, enhancing overall antioxidant capacity (Packer, Witt, & Tritschler, 1995). This regeneration process makes ALA especially valuable in maintaining long-term antioxidant defenses and protecting cells from oxidative stress.

By regenerating other antioxidants and supporting mitochondrial function, ALA provides broader and more sustained protection than other individual antioxidants.

Q9: Are there specific populations that should avoid using Alpha-Lipoic Acid?

Answer:

While Alpha-Lipoic Acid is generally safe for most individuals, certain populations should exercise caution or avoid its use without medical supervision:

• Pregnant or Breastfeeding Women: There is insufficient research on the safety of ALA during pregnancy and breastfeeding. As a precaution, it is recommended that these individuals avoid ALA supplementation unless advised by a healthcare provider.

• Individuals with Thyroid Disorders: ALA may affect thyroid hormone levels and may interact with thyroid medications, potentially altering thyroid function. Those with thyroid conditions should consult their healthcare provider before taking ALA.

• People Undergoing Surgery: ALA’s effects on insulin sensitivity and blood sugar levels could complicate anesthesia or post-operative recovery. It is advisable to discontinue use before surgery and consult a healthcare provider.

As always, individuals should consult with their healthcare provider to determine whether ALA is appropriate for their specific health needs.

Sources:

Biewenga, G. P., Haenen, G. R. M. M., & Bast, A. (1997). The pharmacology of the antioxidant lipoic acid. General Pharmacology: The Vascular System, 29(3), 315–331.

Jacob, S., Ruus, P., Hermann, R., Tritschler, H. J., Maerker, E., Jung, N., … & Arend, M. (1999). Oral α-lipoic acid treatment improves insulin sensitivity in patients with type-2 diabetes: A placebo-controlled trial. Free Radical Biology and Medicine, 27(3–4), 309–314.

Packer, L., Witt, E. H., & Tritschler, H. J. (1995). Alpha-lipoic acid as a biological antioxidant. Free Radical Biology and Medicine, 19(2), 227–250.

Shay, K. P., Moreau, R. F., Smith, E. J., Smith, A. R., & Hagen, T. M. (2009). Alpha-lipoic acid as a dietary supplement: Molecular mechanisms and therapeutic potential. Biochimica et Biophysica Acta (BBA) - General Subjects, 1790(10), 1149–1160.

Ziegler, D., Hanefeld, M., Ruhnau, K. J., Hasche, H., Lobisch, M., Schütte, K., & Gries, F. A. (1999). Treatment of symptomatic diabetic polyneuropathy with the antioxidant α-lipoic acid: A 3-week multicenter randomized controlled trial (ALADIN Study). Diabetes Care, 22(8), 1296–1301.

By placing an order on this website, you accept the following terms of our shipping policy.

When Does Your Order Get Shipped?
All orders are shipped directly from our factory warehouse in Chula Vista, California. If you paid for standard ground shipping (USPS Priority, FedEx Ground, UPS Ground) or qualified for free shipping, your order will ship within 2 to 7 business days (excluding weekends and major US holidays). If you paid for expedited shipping and placed your order before 12 PM (Pacific Time) Monday through Friday (excluding major US holidays), your order will ship the same day. For orders with expedited shipping placed after 12 PM (Pacific Time) Monday through Friday (excluding major US holidays), your order will ship the following business day.

Your tracking number will be emailed from Shipping@DrClarkStore.com as soon as your order is shipped.

Order Changes & Cancellations
If you would like change or cancel your order, please email us at service@drclarkstore.com as soon as possible. We will do everything we can to accommodate your request. However, we are unable to combines orders. If you would like to add items to an order you will need to cancel the original order and place a new revised order. Please keep in mind that our order fulfillment and shipping systems are designed to get orders out quickly and efficiently. Therefore, we cannot change or cancel an order once it has entered the shipping process. Please refer to our return policy for information on returning items you have ordered.

We cannot apply discount codes AFTER an order has been submitted. If you forgot to apply a discount code before you submitted your order, please contact us with your order number. We will cancel the original order so you can place the order again and apply the discount code.  

Shipping Options Within the USA

**Please note that orders over $250, regardless of carrier, will automatically be SIGNATURE REQUIRED. This is done to prevent package theft.**

FREE Standard Shipping – Spend $119 and get free shipping (subtotal must be $99 after discounts are applied to qualify for free shipping). Excludes shipping to PO boxes, Hawaii, Alaska, Puerto Rico, US Virgin Islands, and international orders. Orders with free shipping are delivered through United States Postal Service (USPS) or UPS Ground. Expedited delivery is not available for free shipping.

USPS (First-Class Mail) – Reserved for packages under 13 ounces shipping within the 48 contiguous United States. Actual delivery date is not guaranteed. 

USPS (Priority Mail) – For packages over 13 ounces shipping anywhere within all 50 states. Or choose this option for faster delivery anywhere within the US over First-Class Mail. Actual delivery date is not guaranteed. 

UPS Ground – Actual delivery date is not guaranteed. Excludes delivery on weekends and holidays.

UPS 3-Day Select – Reserved for packages shipping within the 48 contiguous United States. Guaranteed delivery within 3 business days. Delivery by end of day. Excludes delivery on weekends and holidays.

UPS 2-Day Air – Reserved for packages shipping within the continental United States. Guaranteed delivery in 2 business days. Delivery typically by end of day. Excludes delivery on weekends and holidays.

UPS Next Day Air – Guaranteed delivery the next business day. Delivery typically by 10:30 AM. Excludes delivery on weekends and holidays.

FREE In Store Pick-Up – Save the cost of shipping by picking up your order in-person at our store in Chula Vista, California. Please call in or email your order ahead of time, or just stop by Monday-Friday 8AM-3PM Pacific Time. 

Pick -Up Hours
Monday - Friday, 8AM-3PM

Pick-Up Location
1065 Bay Blvd. Ste. A
Chula Vista, CA 91911

Note: You will only be shown the shipping options applicable to your order.

International Shipping

Countries We Ship To - We currently ship to all US states and US territories. We also ship to the following countries: Australia, Austria, Belarus, Brunei, Bulgaria, Canada, Caribbean Netherlands, Cyprus, Czechia, Denmark, Dominican Republic, Estonia, Finland, Germany, Hungary, Ireland, Israel, Japan, Latvia, Lithuania, Luxembourg, Malaysia, Malta, Monaco, Montenegro, Netherlands, New Zealand, North Macedonia, Norway, Oman, Poland, Qatar, Romania, Russia, Serbia, Singapore, Slovakia, Slovenia, South Africa, South Korea, Sweden, Switzerland, Taiwan, Thailand, Ukraine, United Arab Emirates, United Kingdom.

For all other countries not listed, we are not able to ship to due to restrictions on what customs allows to pass through its borders. Some counties may even require permits to allow the passage of certain items or ingredients through its borders. Please check with your county’s Customs and Border Protections department to learn what is or what is not allowed through customs check points.

Placing International Orders - Please keep the following in mind when ordering internationally:

1) All international orders must be placed by the customer through our website. Our customer service team cannot enter the order for you over the phone.

2) Please enter the correct billing address for the credit card you are using during checkout. Failure to do so will decline the credit card payment.

3) The IP address you are using when placing your order must match the billing information entered at checkout. Mismatched IP addresses will trigger our fraud detection and your order will be canceled.

4) International orders are subject to a 24 hour hold before shipping. After submitting your order, you will receive an email stating our terms and conditions for international orders. Failure to respond with your acceptance of the terms and conditions may result in the cancellation of your order.

Carriers - Orders shipping outside the Unites States are shipped through USPS, FedEx, or UPS  (your choice). Please note that if you choose USPS, packages may not include reliable tracking due to changing postal services in each country and your package is not insured. Shipments with UPS and FedEx are insured. Tracking numbers, when applicable, will be emailed from Shipping@DrClarkStore.com as soon as your order is shipped.

Duties & Taxes - For international shipments, duties and taxes may be applicable. By ordering from this website you acknowledge that it is your responsibility to pay any duties and taxes. If your package is returned to us by customs due to unpaid duties and taxes you will not be issued a refund.

Customs Clearance - Prohibited and restricted products differ from country to country. Some products may require a permit or written permission to clear customs. Please research what is required to ship products to your country or your package may be detained at customs.

Shipping to Canada - We have been notified that UPS is charging an additional import fee during the COVID-19 pandemic. Please be aware of this additional fee when shipping orders to Canada. 

Refused & Undeliverable Packages - Packages that are refused will be charged a return-shipping fee, except if the package was sent to the customer by company error. Packages returned to us as “undeliverable” due to an incorrect address provided by the customer are subject to additional charges to reship to a correct address. Packages intercepted before scheduled delivery are subject to fees charged by the carrier to change the shipping address.

Please contact us if you have any questions or concerns about our shipping policies.
Email: Service@DrClarkStore.com
Phone: (866) DR-CLARK (372-5275)
Fax: (619) 409-9501

You can return any of the supplements you buy from us within 30 days – unopened – for any reason.  Simply send your supplements back with your invoice.

Returning partly consumed products: Should you find a supplement doesn’t agree with you, you can return it within 30 days. We strive to make the most potent and pure supplements possible without the use of manufacturing processing agents. However please note that we are unable to guarantee specific results from our supplements and for this reason we can only accept one open item per order. Should you return an open bottle, over 50% of the contents still have to be in the bottle in order to qualify for a refund.

When we receive your package we will credit the card you paid us with for the full purchase price of your product (excludes shipping).

Damaged & Incorrect Items: All claims for overages, shortages, and damages must be made within 10 days of receipt.

Equipment: Unused equipment/electronics and water filters can be returned for full refund (excludes shipping) within 30 days of the invoice date. Used equipment/electronics and water filters incur a 15% restocking fee.

Due to sanitation purposes we do not accept returns on used conductive bands/wristbands and used water filter cartridges.

No Returns on the following: CDs, DVDs, VHS, Books and Personal Care Products (due to sanitation purposes).

No returns on shipping (domestic/international). For international orders, if customs returns your shipment to us you are responsible for the shipping back to U.S. (or you can choose to have customs destroy the goods). We will be happy to credit you for the price of your products, but we will not pay for any shipping charges, either outbound or inbound. 

Your return may be rejected should we not be able to identify you. Please enclose either a copy of your invoice, or an invoice number. 

All returns should be sent to: 
Dr. Clark Store
Attn: Returns Department
1065 Bay Blvd. Ste A
Chula Vista, CA 91911  

Questions or Concerns? Contact us!
Email:  service@drclarkstore.com
Phone: (866) DR-CLARK (372-5275)
Fax:     (619) 409-9501

    Insurance Policy:

Lost/Damaged Products

Lost Products: US & Canada
All packages are insured. We will ship your replacement with minimum delay, depending on shipping method. Should you not receive your package, a claim has to be made within 45 days from date of ordering.

Please send an email to service@DrClarkStore.com or fax/mail a letter stating that you have not received your package and make sure to include the following information in your correspondence:

1. Order date
2. Order number
3. Your name and contact information

Damaged Products: US & Canada
Please report it to us within 10 days of receipt. No insurance claims for damaged items will be addressed by us past 10 days after you receive the package. Please hold damaged items in the event they are requested during the claim process.

Please send an email to service@DrClarkStore.com or fax/mail a letter stating that you have not received your package and make sure to include the following information in your correspondence:

1. Order date
2. Order number
3. Your name and contact information
4. List of items damaged

Lost/Damaged Products: International Orders

Sent via US Postal Service: Please email us no earlier than 30 days and no later than 120 days from shipment date. Sent via FedEx: Please email us no earlier than 20 days and no later than 90 days from shipment date.

Please send an email to service@DrClarkStore.com or fax/mail a letter stating that you have not received your package and make sure to include the following information in your correspondence:

1. Order date
2. Order number
3. Your name and contact information
4. List of items damaged

We realize there may be a significant delay before your receive your compensation or replacement of your product. If you need the products sooner, we can send out an identical shipment to you immediately. We do have to charge you for that shipment, but we guarantee that you will be reimbursed. Your credit card will be credited for the amount of the reimbursement once we have received payment from the insurance company for the lost package. This process should take no more than 50 days for international orders.

Dr. Clark Store
RE: Lost/Damaged Package 
1065 Bay Blvd., Ste A 
Chula Vista, CA 91911

Email: service@DrClarkStore.com
Phone: (866) DR-CLARK (372-5275)
Fax: (619) 409-9501